1. Introduction & Overview

At Sumit Infotech (SUMIT INFOTEC), located in Devpura, Banshi Gohara, Mainpuri, Uttar Pradesh 205001, we respect your privacy and are committed to safeguarding the personal information and device data you entrust to us. This Privacy Policy outlines our standards for collecting, using, storing, and protecting customer information when you visit our Devpura workshop, use our website (sumitinfotec.com), request on-site CCTV fitting surveys, or submit hardware repair inquiries.

2. Information We Collect

We collect only necessary operational details required to deliver high-quality repair and installation services:

• Contact Information: Full name, telephone number, WhatsApp number, email address, and installation site location (for CCTV & IT AMC visits).
• Service & Diagnostic Logs: Device brand, serial number, password/PIN provided for post-repair testing, and reported hardware faults.
• CCTV Site Survey Specifications: Property layout details, channel requirements, and DVR network configuration settings necessary for installation.
• Website Inquiries: Messages, feedback, and service requests submitted through our contact forms.

3. Customer Device & Data Confidentiality

During laptop motherboard servicing, operating system installation, or SSD data cloning, data is handled strictly in encrypted temporary buffers and wiped upon job completion. For data recovery services, recovered files are delivered directly to the owner on verified media storage.

4. How We Use Your Information

Collected information is exclusively used for legitimate business operations:

• To schedule on-site CCTV camera installation visits and technician dispatch.
• To provide SMS/WhatsApp repair progress updates and diagnostic quotes.
• To generate GST invoices and official warranty certificates for spare parts replacement.
• To provide ongoing IT AMC maintenance support for registered corporate clients.

5. Third-Party Sharing & Disclosure

We do not sell, rent, or trade your personal information to third-party marketing agencies. Data may only be shared with authorized OEM warranty centers (such as HP, Canon, Epson, Hikvision, or CP PLUS) solely when required to process manufacturer warranty claims on your behalf.

6. Data Security & Retention

All customer service logs, contact records, and invoice histories are stored securely in password-protected local databases behind enterprise firewalls. Physical repair jobs left at our workshop are secured in lockable storage units with 24/7 CCTV monitoring.

7. Contacting Our Data Officer

If you have questions regarding this Privacy Policy, wish to update your contact preferences, or request deletion of your inquiry logs, please reach out to us: